OSI has been around for over a decade, long before outsourcing was a buzz-word. OSI’s experience and longevity proves that we have developed a platform that our clients can depend on. We have a track record that other companies can only dream of. When you partner with us, you can rest at ease knowing that we will still be around tomorrow. And since we are stable, that also means stability for you and your company.
Seasoned American Management Onsite
Unlike many outsourcing companies catering to the SME market, we actually have Americans onsite at all times to ensure that communication is of the highest quality, not only in the technical sense, but also to make sure that nothing is lost in the cultural gap that exists in the outsourcing world. This is a huge advantage because we understand your business needs and can effectively translate them down to the local environment.
OSI is strategically located in Cebu City, the second largest city in the Philippines. Located in the center of the country, Cebu is typically protected from natural disasters, political instability and other issues associated with Manila and other large Asian cities. Cebu is directly accessible from many large Asian cities and is a pleasant and safe environment for clients to visit and interact with their team whenever required.
Since our interest is in long-term stability, we recommend that our clients start out with a small pilot project when moving processes offshore. Because of the small scale of the pilot, both parties’ risk is significantly limited while at the same time allowing both parties to build a solid foundation upon which to scale the project to a larger size BEFORE committing significant resources.
OSI has invested significant resources into professional indemnity insurance. Like many of the large outsourcing companies catering to larger enterprises, we have procured the same levels of professional indemnity insurance in areas such as Errors and Omissions and CGL. Very few other companies catering to our market can say the same thing.
OSI has invested in developing an infrastructure that provides our client’s the most uptime possible. We have procured 3 separate Broadband Internet Connections through 2 of the top Telecom providers in the nation giving us the security of a truly redundant connection.
Significant Local HR Experience
OSI has an HR team with over 20 years of experience in major Filipino corporations. Utilizing this experience coupled with our onsite American management we have honed our recruiting process to identify and match our employees to our clients needs so as to maximize success of operations as well as minimize employee turnover.
Full Support Services
OSI support services go well beyond administrative duties. Over the years OSI has developed core competencies and experience in process engineering as well as programming and other technical expertise. We have developed professional management systems that allow us to track each employee’s progress and enhance our employees’ chances for success, thereby enhancing our client’s chance for success.